At Your Service

Client Care

Our concierge team is here to assist you with every inquiry, from order questions to personalised recommendations.

We aim to respond to all inquiries within 24 hours during business days. For urgent matters, WhatsApp is the fastest channel.

All client communications are handled with absolute discretion. Your privacy and trust are paramount to us.

Reach us via email, WhatsApp, or direct message on Instagram. Choose the channel that suits you best.

How Can We Help You?

Before You Buy

Need help choosing the right size, colour, or style? Our team can provide detailed product guidance, fit advice, and availability checks.

Interested in a piece that is currently out of stock? We can notify you the moment it returns or suggest comparable alternatives from our catalogue.

After Your Purchase

Questions about your order status, delivery timeline, or tracking? We are here to provide real-time updates and peace of mind.

Need care advice or repair services? Luminex offers dedicated support on every order.

For personalised assistance, reach out directly. We read every message and respond with care.